bd 345 Privacy Policy

1. Introduction and Applicability

This privacy policy applies to all services of the bd 345 platform ("we", "our"). By using our website, creating an account, or using any of our services, you are considered to have accepted the terms of this policy. This document is linked to the Terms and Conditions, and reading both together will give you the complete picture of our services.

bd 345 believes you should have full control over your personal information. We are therefore being transparent about what data is collected, why it is collected, and how long it is retained.

This policy has been prepared in accordance with relevant data protection regulations in Bangladesh and internationally accepted practices.

2. Information We Collect

Various types of information are collected to ensure a smooth experience on the bd 345 platform and to maintain the quality of our services. These are listed below by category:

2.1 Registration and Identity Information

• Full name (as per National ID card)
• Date of birth (for age verification — minimum age 21)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Copy of National ID card or passport (at the time of account verification)

2.2 Financial Transaction Information

• Deposit and withdrawal records
• Details of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
• Mobile banking number (only the first and last few digits are stored)

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system version
• Information on which pages you visited on the platform and for how long
• Login and logout timestamps
• Cookies and session tokens (see details below)

2.4 Support and Communication Information

• Content of messages sent via live chat and email
• Records of complaints and requests

3. Purpose of Data Collection

bd 345 never collects data beyond what is necessary. Personal information is used only for the specific purposes listed below:

• Account management: To handle registration, login, identity verification, and account security.
• Transaction processing: To complete deposits and withdrawals and to maintain transaction history.
• Fraud prevention: To detect suspicious activity and prevent the creation of multiple accounts.
• Age verification: To block access for those under 21 years of age.
• Service improvement: To analyse user experience and improve the platform.
• Support: To assist with 24/7 live chat and email support.
• Promotional communications: To send notifications about bonuses and promotions (subject to your consent).

We monitor users' gaming behaviour to ensure responsible gaming. More details on this can be found in our Responsible Gaming Policy.

4. Sharing Information with Third Parties

bd 345 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

4.1 Service Provider Partners

Partners engaged in payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure management, and fraud prevention receive only the information necessary for their specific tasks. They are bound by confidentiality agreements equivalent to this policy.

4.2 Legal Obligations

If we are required to provide information under a valid order from a court or government authority in accordance with the laws of Bangladesh, we will do so and will make every effort to notify you as far as possible.

4.3 Business Transfer

In the event of a change in business ownership, user information may be transferred. However, the new operator will also be required to maintain the same privacy standards.

5. Data Security Methods

bd 345 has put in place both technical and administrative measures to keep your information safe:

• All data transmission is secured through SSL encryption.
• Passwords are stored using industry-standard hashing algorithms — they can never be read in plain text.
• Server access is strictly controlled; only authorised staff can view information as needed.
• Regular security reviews and penetration tests are carried out.
• Two-step verification (OTP) is in place for transaction-related data.
• Data backups are stored in a secure, encrypted environment.

However, complete security on the internet cannot be guaranteed. We therefore ask you not to share your login details with anyone and to be careful when using your account on public Wi-Fi.

6. Cookies and Tracking Technology

Cookies and similar technologies are used on the bd 345 website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Remember your language preference and other settings.
• Analytics cookies: Collect traffic statistics to help improve the service.

You can reject non-essential cookies through your browser settings. However, doing so may limit some features of the platform.

7. Data Retention Period

bd 345 retains information according to the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial and identity information is retained for at least five years after account closure, as this may be required by law.
• Transaction records: Details of each transaction are retained for up to seven years after completion.
• Support messages: Retained for up to two years after resolution.
• Analytics data: May be retained indefinitely in anonymised form.

Once the periods mentioned above have elapsed, information is securely deleted or transformed so that no individual can be identified from it.

8. Your Rights and Controls

As a bd 345 user, you have the following rights over your own information:

8.1 Right to Know

If you want to know what information we hold about you, contact the support team. After verification, the information will generally be provided within 15 working days.

8.2 Right to Rectification

If any information stored in your account is incorrect or out of date, you may request that it be corrected. In some cases, proof of identity verification may be required.

8.3 Request for Deletion

After closing your account, you may request deletion of information that does not need to be retained beyond legal obligations. However, information retained for legal reasons may not be possible to delete.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can turn them off through your account settings or by contacting support. However, important account-related messages (such as security alerts) cannot be stopped.

9. Protection of Minors

All services of bd 345 are exclusively for those aged 21 and above. We never knowingly collect information from minors.

Age is verified at the time of registration, and additional identification may be requested in suspicious cases. If we become aware that we hold information about a minor, the relevant account will be closed immediately and the information will be deleted.

If a parent believes their child has opened an account on our platform, please contact support promptly.

10. International Data Transfers

bd 345 primarily serves users in Bangladesh. However, some technical services and server infrastructure may be located outside Bangladesh. In such cases, data transfers ensure that equivalent protection measures are in place at the destination.

When data is sent to a third country, appropriate contractual safeguards (such as standard contractual clauses) are ensured so that the protection of your information remains intact.

11. Changes to This Policy

bd 345 reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you in the following ways:

• The "Last Updated" date on this page of the website will be changed.
• A notification will be sent to the registered email address or via app notification.
• For significant changes, consent may be requested again at the time of login.

If you continue to use the platform after changes have been made, it will be assumed that you have accepted the new policy. You are therefore encouraged to check this page regularly.

12. Complaints and Remedies

If you have any concerns about our data protection practices, please contact our support team first. We are always keen to resolve matters directly and take every complaint seriously.

To learn more about bd 345 — our history, values, and operations — read the About Us page.

For answers to common questions or quick information about the platform, visit our FAQ section — you will find detailed answers to many frequently asked questions there.